Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

Free Shipping on orders $200 or more

Low Shipping rates for orders under $200

Additional shipping charges for international and orders shipping outside the 48 states will apply. We will contact you within 24 hours with your freight rate. All US orders are shipped U.P.S Ground or by freight carrier. You may request other methods. Residents outside of the 48 states, Alaska, Canada or APO/FPO addresses please call or email for a free freight quote.

CALL US TOLL FREE at 1-800-669-0639 Office Hours: Monday-Saturday 10-6 Pacific Standard Time

Most orders are usually shipped within 2-3 business days. However, certain orders take longer to ship. For typical shipping times for products, please refer to the product pages for the products you are interested in. We will notify you promptly of any backorders that could delay shipment of your order. All products are shipped directly from the manufacturers.

Free shipping is available in the Continental 48 states for all products with a purchase price over $200. Please note that shipping charges are higher than average to certain areas of the US and, as a result, additional charges may apply. If so, you will be notified of the additional charges before your order is shipped. Shipping charges apply outside the Continental 48 states for products with a purchase price over $200. However, these charges will be at a discounted rate. For those products with a purchase price of less than $200, shipping charges apply and are based on an "average" charge for shipping the product within the Continental 48 states. Additional shipping charges will apply outside the Continental 48 states for products with a purchase price of less than $200. Shipping charges for shipments within the Continental 48 states (where applicable) are shown for each product in the shopping cart section.

Privacy & Security       

     

Shopping with your credit card with Bikerathome.com is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

Returns

We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:

• Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
• We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
• All returns and exchanges are subject to our Terms of Use.

Please contact us in order to receive complete instructions on returning goods.  Once we receive your return, please allow 1-2 weeks for processing.

We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.

 

Ordering

Can I order over the phone?

Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime Monday thru Friday between 10am and 6pm Pacific time. Our number is: 800-669-0639.

Payment, Pricing & Promotions

  We accept Visa, Mastercard, American Express, or Discover as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

 

Re-authorizations after the initial order

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

Viewing Orders

When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available). 

Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.

Updating Account Information

 

Go to "My account" enter your password if you have already set up and account, or create a new one. From your account you can update your account information, billing address, shipping address, wishlist, and newsletter subscription.